Gartner Predicts Agentic AI Will Autonomously Resolve 80% of Common Customer Service Issues Without Human Intervention by 2029

Editorial Note. The 2029 projection sounds aggressive until you separate resolution from deflection; Gartner is betting on true multi-turn issue closure, not smarter routing. If the number holds, the customer-ops org chart of the Fortune Global 500 changes shape well before then. Skeptics should note that the residual twenty percent is where accountability and margin live.

Read the full piece at Gartner →